About the Business
_Elevating Healthcare atHOME: Your Trusted Home Healthcare Provider_
At HealthCare atHOME (HCAH), we take immense pride in our position as a leading home healthcare service provider in India. Our journey has been empowered by the visionary Burman family, renowned as the promoters of Dabur and founders of HAH UK. Furthermore, we’ve received significant equity investment from Quadria Capital, a prestigious private equity firm with a strong focus on healthcare in Asia.
_A Team Dedicated to Your Well-being_
With a dedicated team of over 1,000 members and caregivers, we extend our reach across more than 40 cities in India. Our commitment to excellence is reflected in our adherence to the best practices in medical care, maintaining international protocols, and upholding the highest standards.
_A Legacy of Care and Recovery_
Over the years, HCAH has served the needs of over 400,000 patients across India. Our mission is to help individuals recover safely and comfortably where they feel most at ease—their own home. Upholding the values of exceptional customer service is integral to our identity, as evidenced by our impressive Net Promoter Score (NPS) of over 70 percent.
_Comprehensive Services, Tailored for You_
Our wide array of services includes the setup of intensive care units at home, compassionate cancer care, nursing support, physiotherapy, and a plethora of clinical procedures—all administered in the comfort of your home. In fact, nearly 70% of all clinical services are now available in the home environment.
_Innovative Solutions for B2B Partners_
In the realm of business-to-business services, HCAH stands as the largest PSP (Patient Support Program) provider in the country. We offer a comprehensive, one-stop solution for pharmaceutical companies, guiding patients through their healthcare journey—from therapy awareness to compliance management. Our strategic joint venture with M3 Inc., a prominent Japanese multinational company listed on the stock exchange with a market cap exceeding USD 9 billion, underscores our global reach. With over 4.0 million doctors worldwide using our Internet-based platforms, we offer a diverse range of services to the pharmaceutical industry and healthcare professionals.
_Delivering Medicines to Your Doorstep_
We’ve even established our own distribution network to ensure that patients receive their chronic medicines right at their doorstep. Your well-being is our priority, and we are dedicated to bringing the best of healthcare to your home.
